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Customer Advisory - eModal Group 18 Launch

PDF version available here


Dear Valued Customers,

We are pleased to announce the latest group launch date and locations for ONE’s single standardized payment platform for all U.S./Canadian Import Port Demurrage payments.

Group 18 Launch – February 1st, 2024

Restricted to the following port/terminal locations only

Port Liberty, New York

Additional port/terminal location launch dates will be communicated in the coming weeks.

Register and learn more about the eModal community portal at


In order to offer our customers the highest level of standardized service, increase transparency and provide solutions to move cargo more efficiently through the ports, ONE is working with Advent eModal to use the eModal Community Portal to unify Import Demurrage Payment activities currently being handled separately through our various terminal systems and ONE’s system.

Key Features: Single point of payment | Quick, online ACH & Credit Card payment | Automated demurrage hold release | No post out-gate demurrage invoices | Appointments, pre gate, status information and fee payment integrated into a single platform.

Payment Options Include: eCheck, Wire, ACH and Credit Card

Import Port Demurrage will be payable ONLY through the portal after the go-live dates.

Please contact your sales account representative for questions, concerns or additional information.



Ocean Network Express (North America) Inc.