This message is to notify you that we are currently experiencing some technical system outages. We are working hard to resolve this as quickly as possible and apologize for any inconvenience this may have caused. We appreciate your patience and understanding as we work through restoring system connectivity.

As previously announced, due to the outbreak of Novel Coronavirus and government imposed
lockdowns, terminal operations and pick-up of inbound laden reefer containers had been slow in
Manila (Philippines) and the terminal was facing a serious shortage of available reefer plugs.

This is supplemental to the Customer Advisory dated and posted 04-15-2020 to ONE’s website
regarding the status of CBSA e-HBL changes. ONE would like to advise our Customers of the
following requirements for cargo discharging in the US for movement via rail to final place of delivery in
Canada.
All shipments must adhere to the following points to ensure compliance with US CBP (US Customs),
CBSA (Canada Customs) and rail carrier regulations and requirements. Non-compliance with any
items may and can result in cargo delay and/or US CBP or CBSA penalty potential.

Ocean Network Express (ONE) is pleased to announce a new direct service from China to Indonesia.

As ONE North American management continues to monitor the impact of COVID-19 on our industry, we would like to provide an update on the key operating areas which are affecting all of us.

ONE continues to expand Refrigerated Container (Reefer) fleet to meet growing demand of perishables

Ocean Network Express is pleased to announce expansion of its refrigerated container (reefer) fleet by adding new 5000 (40” HC) units, including 200 units equipped with advanced Controlled Atmosphere (CA) technology, which slows down the respiration and ripening process to maximize the shelf life of fruits and vegetables.

Effective April 6, 2020, Ocean Network Express will no longer accept payments via check or submission of Original Bills of Lading at our Toronto office location.

As we all continue to evaluate the COVID-19 impact on our business and how to keep our supply chain fluid, we know there are challenges that each of us face every day.

Ocean Network Express (ONE) is excited to announce that it has introduced LiveChat to customers in Mexico, reaching a total of 11 countries to currently have access to this online tool.