As announced by the Ports of Los Angeles and Long Beach under the direction of President Biden’s Supply Chain Disruptions Task Force, there will be an emergency surcharge put into place effective November 1st, 2021. ONE continues to pursue all avenues available to address this issue with our supply chain partners. One of the most important actions we ask is that our customers continue to persevere in cargo pick-up efforts. 

Egypt ACI Customer Advisory updated 22nd Oct 2021

Egypt ACI customer advisory - latest update

Please be advised that effective November 1, 2021, all overweight shipments of dry cargo by carrier “rail” or “rail/motor” received at Canada locations or transiting via Canada will be subject to updated quanta.

We are pleased to announce the eleventh group launch date and locations for ONE’s new single standardized payment platform for all North American Import Port Demurrage payments.

<30 September 2021, Singapore> Ocean Network Express (ONE) will be launching two new features in our ONE Mobile Application. The ‘Track & Trace’ and ‘Chat’ services will allow customers to track shipments and connect to ONE’s Customer Service on the move.

We are pleased to announce the tenth group launch date and locations for ONE’s new single standardized payment platform for all North American Import Port Demurrage payments.

Egypt ACI customer advisory

In a proactive effort to limit delays, we have been closely monitoring the congestion impacting vessel traffic at Garden City Terminal in Savannah, GA. The traffic congestion has increased in recent weeks. Currently, the average berthing waiting time is around 6 days and there are approximately 34 vessels at anchor or at berth working.

Further to our Customer Advisory dated September 8, 2021, MV ONE Contribution
047E/W currently deployed in our Pacific South Loop 3 – PS3 service, reported a few
of the ship crew were tested positive for COVID-19 prior to her berthing in Singapore.

Based on latest updates, the vessel has berthed Singapore as planned on September
14, 2021. Crew change in Manila has been planned prior to her arrival in Cai Mep, in
accordance with safe manning requirements and the respective regulatory
requirements.

The vessel’s estimated berthing date in Cai Mep is September 30, 2021, without
guarantee and subject to change. We are working closely with the relevant authorities
to ensure all precautionary measures are taken and arrange for her berthing as
planned.